Wednesday 20 October 2021.Time-
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Govt. to launch e-Service Regulations for excellence service

E-servicesDhaka, 10 January, Abnews : The government is going to introduce an e-Service Regulations soon keeping a provision to set up an e-Service Authority to create disciplined environment in electronic service (e-Service) delivery and ensure quality service to the people, top official of Information and Communications Technology (ICT) Ministry said. He said the draft regulations titled e-Service Regulations’2013 which is now under process to launch anytime, has been prepared as per article 88 of Information and Communications Technology (ICT) Act ‘2006.

We are going to introduce e-Service regulations to ensure quality and standard electronic services in a disciplined way to the people against the back drop of delivering of over 250 e-Services in the public sector, said ICT Secretary Md. Nazrul Islam Khan (N I Khan). He said there is no regulatory body to supervise the quality of e-Services at the moment although hundreds of e-services are being created both in public and private sectors. Immediately after gazette notification of the e-Service Regulations ‘2013 the ICT Ministry will set up e-Service Authority within a short span of time to create a disciplined environment and ensure quality e-services to the people, N I Khan said.

According to e-Service Regulations ‘2013 the e-Service Authority will enjoy power to give permission to well equipped and capable government and private organizations to provide e- Services following the procedures. It also enjoys power to can cell or suspend the delivery of e-services if the service provider organizations fail to give service following the procedures, the regulations said.


Abn-02/Media/Desk/Nazmul Houda/Mustafiz/Fatama

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